Frequently asked questions

Its product page shows the presentation and the available specifications. If a detail you need to decide is missing, ask at [email protected] before paying.

Images are illustrative and not all of them are exact photographs. The presentation and characteristics offered are those described on the product page; we can clarify any difference before you buy.

Check the published presentations and measurements. There is no general size guide; we can help you with a specific measurement.

Some products offer variants. Choose the option available on the product page and review its description.

The product page shows which presentations can be purchased, and the payment page verifies their availability. If an option appears sold out or unavailable, contact us to ask about restocking; special manufacturing is not guaranteed.

Review the ingredients, materials, measurements and recommendations on the product page and the packaging. For food, check allergens, expiry date and storage before consuming it. If that information is missing, ask us.

The presentation and items described, with applicable taxes included. Shipping is added separately and the total is shown before you pay.

Within Mexico it is $150 MXN including IVA (VAT) per started kilogram, with a 1 kg minimum, based on the total shipping weight of the order (products with their container and packaging), which may differ from the net content stated for the presentations. For international orders, the reference is $500 MXN/kg including IVA, and a complete manual quote is required.

Select an available presentation, add it to your cart, enter your delivery details and review the total before paying. For an international destination, write to [email protected].

Card, Link and OXXO, depending on what is available for the order and device. There are no interest-free installments (meses sin intereses) and no integrated bank transfer. The OXXO voucher is not proof of payment. Check its expiry date and, if you make the payment, keep the receipt you are given.

Stripe processes card data directly; Albye does not receive the full card number or security code. Use only the payment page and official channels; we will never ask for your online banking credentials.

Yes. We show the status on the confirmation page and send an email notice when the payment is confirmed. With OXXO, that page also lets you view the voucher. Check your spam folder and contact us if the status does not match your receipt.

We dispatch within 2 business days of payment confirmation. After that, we estimate 3 business days within Mexico and 7 for international orders. We will notify you when we dispatch the order; timing may vary by destination, carrier and customs.

Within Mexico, through the payment page. The United States, Canada and the European Union are handled by email, subject to confirmation of the destination and a quote.

Yes. We share the tracking number when the order is dispatched.

If the estimated time passes or tracking does not progress, write to [email protected] with your order number so we can review the delivery.

See the “Shipping, cancellations and returns” section and contact us to arrange the return label. The commercial facilities for non-food products do not reduce your rights for defects or non-performance.

We ask you to notify us on the day you receive the order or the following day, with its number and, if you can, photos. Notifying us later, or not providing photos, does not result in automatic rejection and does not remove your rights. We will arrange the appropriate solution; do not consume any food that appears unsafe.

We do not offer a general additional commercial warranty. Your legal rights for defects or non-performance remain; any specific additional warranty must be stated expressly on the product page.

Write to us as soon as possible with your order number. We will arrange the cancellation or return according to the shipping status and the applicable rights. For OXXO payments that must be refunded, we will agree with you on the refund method described in “Shipping, cancellations and returns”.

Yes. We issue the CFDI invoice manually within 2 business days after the payment is confirmed and we receive your request with complete tax data.

Yes. Write to us at [email protected] to agree on quantities and conditions. There is no general minimum and no customization is promised as included. Capsules are sold wholesale with the minimum order shown on their page.