Frequently asked questions

We ship throughout Mexico from our warehouse in Mexico City. Shipping is charged by weight: $150 MXN per kilogram, proportional to the exact weight of your order. For international orders, email [email protected].

3 to 5 business days within Mexico. Deliveries to major cities arrive on the second business day. We use insured couriers and share the tracking number as soon as the order leaves our warehouse.

$150 MXN per kilogram, proportional to the exact weight of your cart: 500 g pays $75 MXN in shipping and 2 kg pays $300 MXN. The exact total is shown at checkout. International shipping is quoted case by case.

Yes, on prior request. Email [email protected] with the destination zip code and the products you're interested in; we reply with estimated transit time and indicative customs cost.

Yes, to major cities (Mexico City, Monterrey, Guadalajara, Puebla, Querétaro) with next-business-day delivery at an additional cost. Standard shipping is 3 to 5 business days. Same-day delivery is not available in this version.

We work directly with each artisan and producer. Each product sheet lists origin (state, town, and sometimes the master artisan). We visit before approving each batch.

Consumables (cacao, sea salt flakes, preserves, sea kelp) keep best in a sealed container, away from direct light and humidity. Tritan glasses are dishwasher safe at medium temperature. Cast iron fondues wash by hand, dry immediately, and cure with oil after each use.

Each label shows a best-by date. In general, sea salt flakes and sea kelp preserve their properties beyond 12 months; preserves with stevia keep between 6 and 9 months unopened; artisan cacao offers its best aromatic profile within 8 months of roasting.

Each product sheet lists applicable allergens. Cacao may contain traces of dairy in the gourmet lines; preserves contain no added sugar but do contain natural fruit sugars; maguey worm and grasshopper are edible insects and may trigger reactions in people with shellfish allergies. If you have specific questions, reach out before ordering.

Yes, 7 calendar days from receipt for non-consumable products in original unused packaging. Opened consumables are not accepted for sanitary reasons. To start the process, email [email protected] with order number and reason.

If you receive a damaged product, document with photographs immediately and write to us within a maximum of 48 hours. We replace at no additional cost or refund to the original payment method, as you prefer.

Credit and debit cards (Visa, MasterCard, American Express), Link, and OXXO cash payments. Stripe processes the payment, and card details do not pass through Albye's servers.

Stripe generates a voucher with a reference number for cash payment at an OXXO store. The order is reserved when the voucher is created and confirmed only after Stripe reports that payment was credited. Keep your receipt.

In this version we process payments in a single charge. Installment plans will be enabled soon with a participating bank. Meanwhile, your credit card applies its own bank promotions if your bank offers them.

Yes. At checkout, mark the 'I need an invoice' option and fill in your fiscal data (RFC, business name, CFDI use). The stamped invoice arrives by email in 24 to 48 business hours.

Between 24 and 48 business hours. If you need the CFDI urgently before fiscal month-end, email [email protected] and we will prioritize it the same business day.

Yes. From 20 pieces we curate editorial kits with your branding, personalized selection, and professional packaging. Email [email protected] with your estimated budget and deadlines; we reply within 24 business hours with a formal proposal.

Email [email protected] or use the form on the contact page. No bots: a person reads every message and replies within 24 business hours.