Frequently asked questions

Shipping cost is calculated after entering your address, before payment.

We do not publish a fixed delivery timeframe at this time.

It depends on the order weight and the destination state, following the DHL Express rate. The exact amount appears once you enter your address, before payment; the cart shows an estimate.

We do not publish international shipping terms at this time.

We do not publish an additional express-shipping option.

Consult the information available for each product.

Consult the label and available information before using the product.

Consult the product label for storage information.

Consult the product label. If you have an allergy, write to us before ordering.

Return conditions will be published once approved.

Write to us with your order details so we can review the case.

Credit and debit cards (Visa, MasterCard, American Express), Link, and OXXO cash payments. Stripe processes the payment, and card details do not pass through Albye's servers.

Stripe generates a voucher with a reference so you can pay cash at an OXXO store. The order is held when the voucher is issued and is confirmed only when Stripe reports the payment as credited. Keep your receipt: cash payments cannot be refunded automatically.

In this version we process payments in a single charge. Your credit card applies its own bank promotions if your bank offers them.

Invoicing is handled manually. Write to us to confirm requirements and timing.

Write to us to confirm the invoicing timeframe.

For corporate or volume requests, write to us at [email protected].

Write to us at [email protected] or use the contact form.